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# PRIVACY POLICY
Last updated: November 9, 2025
LuneLabs ("we," "our," or "us") operates mobile applications and related services (collectively, the "Services"). This Privacy Policy describes how we collect, use, and disclose information when you use our app or interact with our Services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
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## 1. Information We Collect
We may collect and process the following types of information:
Personal Information
When you use our app, we may collect information that you provide directly, including:
* Name, email address, and contact details (for account or support purposes)
* Payment-related information (processed securely via Apple, as detailed below)
Payment and Subscription Information
* In-App Purchases and Subscriptions are handled solely through Apple’s App Store.
* We do not store or have access to your full payment details (such as credit card numbers).
* Apple may share limited transactional data with us (e.g., confirmation of a successful purchase or subscription status) for account management and feature access.
* For more information about how Apple handles payment data, please see Apple’s Privacy Policy.
Usage Data
We may collect data about how you interact with our app, such as:
* Device information (model, operating system version)
* App version and usage duration
* Crash reports, performance data, and diagnostic logs
Cookies and Analytics
If our app or website uses analytics or tracking tools (such as Firebase, Mixpanel, or others), we may collect anonymous data to understand user engagement and improve performance. You can opt out of analytics in your device settings if available.
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## 2. How We Use Your Information
We may use the collected information to:
* Provide and maintain app functionality, including access to paid features
* Manage your subscription status and restore purchases
* Improve and personalize user experience
* Provide customer support and respond to inquiries
* Analyze app performance and usage trends
* Comply with legal obligations
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## 3. In-App Purchases and Subscriptions
Our app may offer in-app purchases or auto-renewable subscriptions.
* All payments are processed securely by Apple through your App Store account.
* Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.
* You can manage or cancel your subscription at any time through your App Store account settings.
* No refunds are handled directly by LuneLabs; all billing inquiries should go through Apple Support.
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## 4. Sharing of Information
We do not sell your data.
We may share limited data only in these cases:
* With service providers assisting in analytics, crash reporting, or customer support
* When required by law, court order, or government request
* To protect our rights, property, and users
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## 5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no digital system is completely secure, and we cannot guarantee absolute security.
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## 6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
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## 7. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
* Access, correct, or delete your personal data
* Withdraw consent at any time
* Request data portability or restriction of processing
You can exercise these rights by contacting us at [email protected].
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## 8. Children’s Privacy
Our app is not directed to children under 13 years of age, and we do not knowingly collect personal data from them. If you believe a child has provided personal data to us, please contact us, and we will delete it promptly.
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## 9. App Store Data Disclosure (Apple Requirements)
In accordance with Apple’s App Privacy requirements:
* Data linked to you: Contact information and purchase history (for subscription management)
* Data not linked to you: Diagnostic and usage data for analytics and performance improvements
* No third-party tracking is performed for advertising purposes
You can view these categories in the “App Privacy” section on our App Store listing.
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## 10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted in the app and/or on our website, and the "Last Updated" date will be revised. Continued use of the app after changes take effect constitutes acceptance of the revised policy.
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## 11. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us:
LuneLabs
📧Email: [email protected]